At Urban Automotive, we believe in not just providing a service, but creating an experience. From the moment you drive into our Oakville shop to the time you leave, you are not just a customer. You are part of the Urban Automotive family.
Do the Right ThingWe make decisions that build strong, trusting relationships.
Bring It Every DayWe approach every task with energy, focus, purpose and enthusiasm.
Check the Ego at the DoorEvery decision advances one goal: acting in your best interest and your vehicle's.
Make Quality PersonalWe take pride in everything we do and touch.
Be Performance-DrivenWe reward and celebrate results, and hold ourselves accountable.
Go the Extra MileWe do whatever it takes to get the job done, plus a little bit more.
Continuously Improve Everything We DoWe constantly evaluate our work and look for a better way.
Take ResponsibilityWe identify what we do not know and find a way to learn it.
Strong Processes Are the Foundation of SuccessWe leverage years of experience to generate consistent, quality results.
Honor CommitmentsOur customers and our team can trust us to do what we say we will do.
We Are All in the Customer Service BusinessOur goal is to exceed expectations at every touchpoint.
Demonstrate a Passion for Urban Automotive and Our MissionWe devote our energy, enthusiasm and passion to helping you.
Listen GenerouslyListening is more than not speaking. It is understanding.
Recognize the Power of Beliefs to Influence ActionA positive attitude influences those around us and leads to positive action.
Practice Blameless Problem SolvingMistakes are opportunities for learning and growth, not blame.
Set and Ask for ExpectationsMutually understood expectations prevent misunderstandings.
Embrace ChangeThe faster we adapt, the stronger and more successful we become.
Appearance CountsWe keep a clean, professional image at all times.
Be PracticalWe focus on real, workable solutions that serve you and your vehicle.
Be StrongWe stay steady and dependable, especially when it matters most.
Be a Source of Acknowledgement and AppreciationWe give, receive and ask for meaningful, timely, specific appreciation.
Quick to Ask and Slow to JudgeWe gather facts and ask questions before making judgments.
Urban Automotive Is FamilyWe create personal connections that make a difference.
Keep Things FunWe believe in laughing every day.
We live these values every day, driving us to provide the best service in Oakville.